We take complaints very seriously, and would like to be able to deal with any complaints swiftly and to everyone's satisfaction whenever possible. We have an in-house complaints procedure.  If you have a complaint, you should contact the practice manager or ask at reception for the Complaints Information Leaflet.  We would ask you to make any formal complaint in writing.  Your complaint will be fully investigated and dealt with promptly.

We are always happy to receive suggestions as to how we could improve our service, and we greatly appreciate the positive feedback that so many of our patients kindly give to us - it really does help keep up the morale of all our staff to know when we have done things well.